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September 9, 2009
In this issue:

COTA Council Meeting Resolutions
HelloBC.com - Update
Canada Travel keeps its strength amid Mexico’s turmoil
LocalsKnow.ca – Free Listing Opportunity
2010 BC Tourism Industry Conference Survey
Keep us up to date!
Building your Tweet-cred


COTA Council Meeting Resolutions

On Wednesday, September 2 nearly 80 tourism industry leaders that make up the COTA Council convened in Vancouver. The meeting advanced four resolutions that focused and strengthened industry's response to recent announcements made by the Government of British Columbia.
The meeting established a consensus direction for COTA and its members in the following areas:

  • The dissolution of Tourism BC,
  • Harmonized Sales Tax (HST),
  • 2010 Tourism Industry Conference,
  • Community DMO system.

These resolutions will be communicated to government, the industry, and other stakeholder groups in order to clarify and strengthen the industry's positions going forward.

Click here for detailed information.


HelloBC.com - Update

Over the past few months, the on-line team at Tourism BC have been working diligently to improve the visitor experience on HelloBC.com. Significant recent changes include:

  1. User interface updates: Better navigation and less clutter
    To help consumers move across the site and dive deeper into regional and community content the left column now has navigation that helps people see where they are by showing the levels and pages that came before the current page. Colours and headings are used on the site to make the pages look less cluttered and to give each region and its communities stronger identities.
  2. Things to Do updates: Easier browsing and getting directly to products
    The Things to Do content on the website covers about 125 activities that are presented through travel information and product listings. To help consumers better understand where each of these kinds of information is available, a "Browse alphabetically" option has been introduced. With this new option, consumers can get an overview of what kind of information is available, how many product listings are online, and jump straight to products if they are at that point in the purchase cycle.
  3. Dining listings: On the web and on the phone
    Now, in addition to accommodation and general tourism information, consumers will also be able to access approximately 1,500 dining listings from all around the province, from fast food to fine dining and from west coast to international cuisine. The dining listings are also an important addition to Near Me BC, the iPhone application that will help visitors during their trip to BC. Near Me BC is scheduled to be released this fall.

Experience the upgrades yourself by visiting HelloBC.com.


Canada Travel keeps its strength amid Mexico’s turmoil
(Canadian Tourism Commission)

You have to feel for Mexico in 2009. A global recession and a spiralling peso were bad enough; then came the H1N1 flu virus outbreak. But despite all the deepening gloom, the latest Global Tourism Watch report for Mexico just released by the Canadian Tourism Commission’s (CTC) Research department finds some good news.

The likelihood of Mexicans taking a short trip to Canada has fallen to 43% since 2007; those planning a longer stay are down by six percentage points over the same period to 41%. Even so, overall interest in Canada is strong, which indicates this decline is linked to Mexico’s economic woes and a weaker peso versus Canada losing its allure.

This was backed up by data for unaided brand awareness. Although Canada lost five percentage points this year—down to 30%—many other long-haul destinations, including the US, Spain, France and Germany, slipped as well; Canada kept its strong second place in the country rankings.

British Columbia (93%) and Alberta (72%) stood out from the crowd with a rise in destination interest. Ontario also stayed high (92%), but was bumped from top spot by BC. Vancouver, BC, topped the list for individual destinations (87%), while Edmonton, AB (31%), and Whistler, BC, (17%) also posted significant gains.

Mexican travellers’ interest is primarily piqued by nature, with beautiful scenery, visiting natural parks and observing wildlife all rating highly. That said, Mexico is fast becoming one of the commission’s most intriguing markets for winter travel: winter fun raises pulses more than in most other GTW markets. These combined interests make Mexican travellers ideal for “active adventure among awe-inspiring natural wonders,” one of CTC’s five “Unique Selling Propositions” (USPs) for Canada. And the 2010 Winter Games are still to come.

Harris/Decima Research conducts the Global Tourism Watch survey for CTC. The company asks thousands of participants from across the globe to comment on their perceptions of Canada and the CTC’s “Canada. Keep exploring” tourism brand. The fieldwork for this study was carried out before the H1N1 flu virus outbreak in Mexico and the implementation of new visa requirements for Mexican visitors to Canada.

Read the full Global Tourism Watch Mexico Year 3 report.


LocalsKnow.ca – Free Listing Opportunity

The Canadian Tourism Commission (CTC) is offering an enhanced opportunity for travel tourism operators to advertise their travel offers on the Locals Know website.

LocalsKnow.ca offers good visibility to a highly receptive audience:

  • 491,000 Unique Visitors (between June 1st and August 1st)
  • 55,000 Visits per Week
  • 2.9M Page Views

Offers must be available between November 1st and December 31st.

Click here for more information and to download the template required to submit your listing.

Deadline to submit any travel offer is September 18th.


2010 BC Tourism Industry Conference Survey

Tourism Industry Conference Survey - Your Input is Encouraged!

Specific elements and topics for the 2010 conference are being designed around a survey COTA is currently conducting, plus suggestions provided by a committee comprising industry leaders.

To participate in the survey, please click here. Deadline for submissions is September 15, 2009.

Visit www.bctourismindustryconference.ca for more information.


Keep us up to date!

Has your Director of Marketing or Sales Manager changed recently? Do you find it irritating to continue to receive email addressed to the old employee long after they’ve left? Vancouver, Coast & Mountains’ wants to ensure that we aren’t one of the sources of that irritation, but our database is only as good as the information that we receive. Please make sure that you let us know when you experience changes to your staff. If we have accurate contact information it’s less likely that you’ll miss that “once in a lifetime” opportunity!!

Please send any staff updates to Doleen Dean at Doleen@vcmbc.com or 604-638-6932.


Building your Tweet-cred
(www.ideahatching.com)

By Definition – (according to Wikipedia anyway) “Street-Cred” refers to: “the objective and subjective components of the believability of a source or message – with two key components: trustworthiness and expertise.”

So – How do you build your credibility on Twitter?

The first step in knowing that you need to build your Twitter credibility – so congratulations you have taken the first step!
Twitter is a medium like any other, its only the facilitator of the conversation – not the message. So lets start from the beginning.

You have just opened your Twitter account and are starting to look around and get comfortable. (I guess that is the first tip – don’t just dive in and start tweeting – that would be like joining a group mid conversation without knowing who they were and what they were talking about)

  1. You should “follow” the tweeters you know. (either personally or through networks etc.) Get the lay of the land and check out what they are chatting about and with whom. Continue to build your network of Tweeple the honest way, one follow at a time, based on good content that is interesting to you. DON’T follow people because you think you need followers to fit in.
    You don’t need followers to fit in. If you have interesting things to say and you are believable – tweeters will follow.
  2. Once you have a good base of people to follow and you start feeling comfortable with the whole 140 Character thing – post a tweet. Try reaching out to one of the people you follow using the @ symbol plus their twitter name (ex @acoupleofchicks great post on building your Tweet-cred!) Ok so that was shamelessly self-serving to mention myself – which brings me to my next point.
  3. If you are going to self promote, just make sure that you acknowledge that you are doing so (see above mentioned self promotion!).
  4. Use your manners. If you get a RT (Definition: Re-Tweet – another tweeter posts your tweet giving you kudo’s for your good content) make sure you send a thank you, and make sure you RT other content that you find valuable, interesting or funny.
  5. Now…get comfortable, read and enjoy other conversations, join them, pass along good content that you think your network would enjoy.

And most of all – don’t get stressed out because you think everyone is looking at you because you are a newbie. We were all newbie’s once!

Ok one more thing – don’t tweet about what you are “doing now” even if that is what Twitter tells you to do. (that’s just not cool).

Reprinted from ideahatching.com, the official blog for A Couple of Chicks E-Marketing. Alicia Whalen is the co-founder of "A Couple of Chicks.Com" an Internet Marketing, Distribution & Revenue Measurement Company.


Your feedback is most welcome on any subject – please e-mail kevan@vcmbc.com.

Vancouver, Coast & Mountains Tourism Region :: Suite 600, 210 West Broadway:: Vancouver
British Columbia :: Canada :: V5Y 3W2 :: 604.739.9011 or 1.800.667.3306 :: info@vcmbc.com